Responsible Gaming
Gambling Should Be Entertainment
At Richard Casino, we're committed to promoting responsible gambling practices. Gambling should only ever be viewed as entertainment, not as a way to earn money or solve financial problems. It's important to gamble within your means and only with money you can afford to lose.
If you choose to gamble, please do so responsibly and set limits on your time and money spent.
Age Verification
In Australia, you must be at least 18 years of age to gamble. We take age verification seriously and verify the identity of all players. If you are under 18, you are not permitted to use this service.
Parents and guardians: If you're concerned about a young person's gambling, please contact the support organizations listed below.
Warning Signs of Problem Gambling
If you or someone you know is experiencing any of the following, it may indicate a problem with gambling:
- Constantly thinking about gambling or past gambling experiences
- Needing to gamble with increasing amounts of money to achieve the desired excitement
- Repeated unsuccessful attempts to control, cut back, or stop gambling
- Feeling restless or irritable when trying to reduce or stop gambling
- Gambling as a way to escape problems or relieve feelings of anxiety, depression, or stress
- Chasing losses by returning another day to get even
- Lying to family members, therapists, or others about the extent of gambling involvement
- Jeopardizing or losing important relationships, education, or career opportunities due to gambling
- Asking others for money to cover gambling losses
- Experiencing financial difficulties as a result of gambling
If you recognize any of these signs in yourself or someone else, please seek help immediately.
Self-Help Tools & Player Protections
Richard Casino provides the following responsible gambling tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're willing to lose during a specified time period
- Reality Checks: Receive regular reminders about how long you've been playing and how much you've wagered
- Session Time Limits: Set a maximum duration for your gaming sessions
- Self-Exclusion: Exclude yourself from your account for a period you choose (from 24 hours to indefinitely)
To access these tools, please log into your account or contact our customer support team. Taking advantage of these features is a sign of responsible gambling.
Support Organizations & Resources
If you're struggling with gambling, help is available. Please reach out to one of the following organizations:
Australia
- Gambling Help Online – Free confidential counselling and support
www.gamblinghelponline.org.au
Phone: 1800 858 858 (free call from any Australian landline or mobile) - Gambler's Help – Counselling and support services across Victoria
Phone: 1800 858 858
International Support (if accessible from Australia)
- GamCare (UK) – Emotional support and practical advice
www.gamcare.org.uk - GamStop (UK) – National self-exclusion scheme
www.gamstop.co.uk - Responsible Gambling Council (Canada)
www.responsiblegambling.org - National Council on Problem Gambling (USA)
www.ncpgambling.org
Need Help? Take Action Today
If you believe you may have a problem with gambling, please seek help immediately. There is no shame in reaching out. Support is confidential, non-judgmental, and free.
Contact Gambling Help Online on 1800 858 858 (free call) or visit www.gamblinghelponline.org.au
You can also speak with a counselor about self-exclusion options or other support measures. Your wellbeing is our priority.